| 12:10 – 13:00 | Topic: Zooming through the COVID-19 pandemic to improve student academic support services at Mangosuthu University of Technology |
| Heloise Emdon, Carleton University | |
| Dr Katie Bryant, Mangosuthu University of Technology | |
| Dr Nathi Madondo, Mangosuthu University of Technology | |
| Dr Chili, Muntuwenkosi, Vaal University of Technology | |
| Chairperson: |