| 11:00 – 12:00 | Topic: Zooming through the COVID-19 pandemic to improve student academic support services at Mangosuthu University of Technology |
| Heloise Emdon, Carleton University | |
| Katie Bryant, Mangosuthu University of Technology |
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| Nathi Madondo, Mangosuthu University of Technology |
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| Chili, Muntuwenkosi, Vaal University of Technology |
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| Chairperson: Lebethe Malefo, University of Johannesburg |